Can I return a product? How does that work?
Yes, absolutely. We have a 30-day return policy on all unused and unopened products. Please contact us for return approval before shipping any item back. If the return is due to a mistakenly shipped item by Canine Health Forward, we will cover all shipping charges. If you are returning because of a mistake on your end, the customer is responsible for return shipping charges.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, American Express and Paypal. All transactions are conducted in United States dollars (USD). If you are purchasing from a country outside of the US, the transaction will still be processed in USD with no exceptions. All transactions will appear as Canicore (our awesome parent company) on your credit card statement.
How do I get assistance with an order?
Feel free to contact us with any questions or concerns regarding shipping or product info.
Do you sell gift certificates or gift cards?
Yes, we most certainly do. Contact us to fulfill a gift certificate order.
What are your business hours?
Our normal business hours are Monday through Thursday, 9am to 3pm CST. We are closed Friday, Saturday, Sunday and all nationally observed holidays. We are also closed the first week of January. Feel free to contact us outside of our normal business hours, and we will return your inquiry as soon as possible.
Are your products manufactured in the USA?
Our products are all manufactured in the heart of the Midwest in the United Stated of America. Always have been and will be.
Do you offer a breeder’s program or a type of discount program?
We do offer our pup dealer program, which you can find here.
Are you products available from retail outlets?
Yes, here’s how you can contact a retailer near you.
Are there any artificial preservatives, flavors or colors in your products?
No, never. Yuck.
Why do dogs tilt their head at you?
Some studies have shown that dogs tilt their head to reposition their ears so they can hear us even better. Softer souls will say it’s your dog telling you that they care and are paying attention to you. And, if you encourage the head tilt by responding with affection, your dog knows to keep doing it. Either way, it’s adorable and we’re all for it.